RETURNS & EXCHANGES
If you would like to return or exchange one of our pieces, please email us at firstname.lastname@example.org
We accept returns and exchanges within 15 days of receipt for all jewelry in original condition.
Pieces in stock will be refunded in full less original shipping charges and applicable credit card fees.
Pieces made to order (such as any 14k or solid gold items) are subject to a 30% restocking fee.
Custom pieces are final sale.
In the rare circumstance that within a year of purchase something breaks without a clear stress cause, we would consider it a manufacturing error. Please reach out and we will try our best to repair it. This warranty lasts for one year from purchase date and excludes limited edition or discounted items, for which we would offer repair or a discount on a replacement piece.
Please don't use products before returning them, we reserve the right to issue credit if we think you have. If we feel, for any reason that the request is not reasonable--if the item is damaged or has been used improperly--we will not accept the return.
You can find out your ring size by measuring the circumference of your finger at the knuckle.
To get that number take a small strip of paper, wrap it around your knuckle and make a mark where it overlaps. Measure the paper up to that mark to find the circumference of your ring and convert it using the chart below.
If you are between two sizes, take into consideration the season (cold weather usually means skinnier fingers), your knuckle-to-finger ratio and preferred fit, as well as how often you plan on taking it on and off, etc.
Some of our rings are U shaped (with a flat top), which makes them a bit more forgiving in the way they size. They are usually available in 3 sizes S: 4-5, M: 6, L: 7-8. If you are in between sizes, we recommend you choose the smaller one, as this U shape leaves a bit of extra room and loose rings tend to get misshapen easier.
If you are ordering a 14K ring or a custom piece and want to try the fit to be completely be sure of the size, you can request returnable a set of ring samples to be mailed to you for free, please email us at email@example.com for more details.
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